Privacy & Data Protection

This Privacy Policy explains how we at Black Diamond collect, use and protect the personal information you provide when you register, play or otherwise interact with our online casino and related services in Canada. We take your privacy seriously and describe below the types of information we gather, why we use it, how we keep it safe, and the choices available to you.

Types of data we collect

Personal data

When you create an account we collect personal information such as your full name, date of birth, residential address, email address, phone number and government ID where required for verification. We also collect account credentials, currency preference and payment details needed to process deposits and withdrawals.

Technical data

We collect technical and device information including IP address, browser type, device identifiers, operating system, and usage data such as pages viewed, session times and error logs. This helps us maintain the site and improve performance on desktop and mobile.

Transactional and activity data

We record transactional information including deposits, withdrawals, wagers, wins and losses, bonus activity and customer support interactions. We may also process logs of your gameplay and betting history to detect fraud, comply with verification requirements and support responsible gambling tools.

How we use your information

We use collected data to operate your account, process payments, verify identity, handle support requests, enforce terms and detect and prevent fraud. We also use information to comply with legal and regulatory obligations, administer responsible-gaming tools, and to provide service updates or important account notices.

Data protection and storage

We protect personal information using technical and organisational measures such as TLS encryption for data in transit and access controls for stored data. Only authorised staff and service providers who need the information for processing are granted access. We retain personal data only as long as necessary for account management, legal compliance and legitimate business purposes.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functionality, remember preferences, and measure site performance. Some cookies are essential for log-in and security, while others support analytics and marketing. You can manage cookie preferences via your browser settings or the site cookie banner where available.

Your rights

As a Canadian user you have rights to request access to the personal information we hold about you, request correction of inaccurate data, and request deletion subject to legal and operational limits. You may also object to certain uses of your data and request restrictions on processing where applicable.

Access, correction and deletion

To exercise your privacy rights, contact our support team at [email protected]. We will respond to verifiable requests and provide information on the steps required to complete access, correction or deletion, noting that some requests may be limited by legal obligations or record-keeping requirements.

Information sharing and third parties

We share personal data with trusted third parties who provide services on our behalf, such as payment processors, identity verification, fraud prevention, analytics and hosting providers. We require these partners to protect your information and use it only for authorised purposes. BlackDiamond may disclose information if required by law or to protect our legal rights and the safety of users.

Privacy policy updates

We may update this policy to reflect changes in our practices or applicable law. When we make material changes we will post a revised version with an updated effective date. Continued use of our services after a change indicates acceptance of the updated terms.