Black Diamond Casino Terms of Use

These Terms and Conditions describe the rules that govern use of the Black Diamond online casino platform and the relationship between our service and registered users in Canada. We set out account responsibilities, eligibility criteria, how promotions operate, banking and verification procedures, and processes for resolving disputes. By creating an account you agree to follow these terms and any additional rules posted in your account area.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, or address unless we approve otherwise. Protect your login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, chargebacks, or misuse is suspected, and we reserve the right to withhold funds pending investigation in line with these terms.

Verification

Before processing withdrawals or when required for security, we will request identity and address documents. Timely cooperation speeds up review; failure to provide requested documents may delay account access, deposits, or withdrawals. We may also request proof of payment method and source of funds where appropriate.

Eligibility requirements

To use our services you must meet the applicable legal age for gambling in your province (typically 18 or 19) and be located in a jurisdiction where online gambling is permitted. You must not be on any self-exclusion list or legally barred from gambling. We may restrict access from certain territories; the full list of restricted jurisdictions is available in the account registration flow.

Acceptable platform use

Use the site only for lawful gambling and related account management. Prohibited conduct includes creating multiple accounts, using bots or automated tools, collusion, or attempting to manipulate game outcomes or bonus terms. Any abusive behaviour towards staff or other users may lead to account suspension. You must comply with any limits we set for responsible play.

General bonus and promotion rules

Promotions are subject to separate terms that form part of these Conditions. Bonuses typically carry wagering requirements, game restrictions, maximum bet limits while a bonus is active, and expiry periods. We may cancel or reclaim bonuses and associated winnings if we determine a breach of the promotion terms, including suspected bonus abuse or irregular betting patterns.

Deposits and withdrawals

Deposits and withdrawals are subject to the payment methods shown in your cashier. Minimum and maximum amounts, processing times, and any fees are displayed at the time of transaction. Withdrawal requests may require verification and can be subject to weekly limits. Payouts may be split or delayed pending checks for identity, payment source, or compliance with these terms.

Payment checks

We may require additional documentation for large transactions or to comply with anti-money-laundering obligations. Using cryptocurrency or alternative payment methods does not exempt you from verification. For clarity on a specific transaction, contact our payments team through the account support options.

Dispute resolution

If you have a dispute, contact customer support so we can investigate. We aim to resolve issues promptly and fairly. If a resolution cannot be reached through our internal process, we will outline available external options in accordance with the dispute procedures applicable to your account.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on this page and notified to account holders where practical. Continued use of the platform after an update constitutes acceptance of the revised terms. For questions about these terms, contact [email protected].

References to BlackDiamond within these Terms refer to the operator and services provided to you under this agreement.