Responsible Gambling at Black Diamond Casino
At Black Diamond we are committed to safer gambling and to keeping play controlled and secure for all Canadian customers. We aim to provide clear, practical tools and guidance so players can manage time and spend, recognise when to step back, and find professional help when needed. Our responsible gambling measures are part of everyday account services and customer support.
Player protection principles
We follow a practical approach to player safety: prevention, monitoring, and support. We encourage informed choices, offer controls that let players set limits, and respond promptly when someone needs a break. We treat requests for help or account restrictions with confidentiality and sensitivity.
Activity-control tools
Players can control their account activity using tools available in the Help or Settings area of their account. Support can also apply limits on request. Controls are designed to be easy to set and manage from desktop or mobile.
Deposit limits
Set daily, weekly or monthly deposit caps to control your spending. Limits take effect immediately or after a short processing period, and can be increased only after a cooling-off period to prevent impulsive changes.
Loss limits
Loss or wager limits let you cap how much you can lose over a set period. These limits help maintain predictable play and are enforced on your account once confirmed.
Time limits and session tools
Use session reminders and timed breaks to limit how long you play. You can set reminders to receive notifications after set play intervals, and request temporary account pauses if you need a short break.
Self-exclusion and account breaks
If you need a longer break, you can request self-exclusion for a fixed period or permanently. Self-exclusion blocks access to your account, stops marketing communications, and prevents logins. Requests can be made through the account Help area or by contacting customer support via live chat. We will confirm the exclusion and outline the next steps, including how to reinstate an account if applicable.
Recognising signs of problematic behaviour
- Chasing losses or feeling compelled to recover money
- Spending more time or money than intended
- Neglecting work, family or essential responsibilities
- Borrowing money to gamble or hiding gambling activity
- Feeling anxious, restless or preoccupied about gambling
Practical tips for staying in control
Decide on a budget before you play and stick to deposit limits. Use session timers and take regular breaks. Avoid gambling when stressed or under the influence. Keep a record of play times and amounts, and talk to someone you trust if you notice worrying changes in behaviour.
Professional help and support organisations
If you or someone you know needs assistance, contact provincial gambling‑help lines or national services such as Gamblers Anonymous. For immediate account support, reach out via the Help area in your account or live chat. We take all requests seriously and will support you through the process.
If you have questions about our responsible gambling tools or need help applying limits, contact our support team through your account Help section. BlackDiamond is here to support safer play for every Canadian customer.