Data Privacy Policy

This Privacy Policy explains how Black Diamond collects, uses, stores and protects personal information when you create an account, play or otherwise interact with our online casino services in Canada. We take your privacy seriously and describe below what data we collect, why we need it, how we share it, and the choices available to you.

Types of data we collect

Personal data

When you register and verify your account we collect personal information such as your full name, date of birth, residential address, email, phone number and government-issued ID for KYC and age verification. We also store account credentials and any communications you send to our support team.

Technical data

We collect device and connection details including IP address, browser type, operating system, device identifiers and location data derived from those sources. We also record session data such as pages visited, time stamps, and errors to maintain and secure the service and to improve performance on mobile and desktop.

Transactional data

Transactional records include deposits, withdrawals, bets, game history, bonus activity and payment method details. Payment processors may hold additional financial details; we keep only what is necessary to process transactions and meet legal obligations.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity and age, detect fraud, comply with legal and regulatory requirements and provide customer support. Transactional data is used to manage balances, payments and dispute resolution. We also use anonymized or aggregated data for analytics and to improve our services.

Data protection practices

We protect data using standard security measures such as encrypted transmission (HTTPS/TLS), access controls and secure storage. Access to personal information is limited to staff and third parties who need it to provide services. We review our security practices regularly and require third-party providers to follow appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, session management, preferences and analytics. Some cookies are necessary for account security and payment flows; others help us measure site usage and tailor content. You can manage cookie preferences in your browser, but disabling certain cookies may affect functionality.

Information sharing and third parties

We may share personal data with service providers who operate our payment processing, identity verification, fraud prevention, hosting, analytics and customer support. We may also disclose information when required by law or to protect our legal rights. Third parties process data under contract and are prohibited from using it for other purposes.

User rights - access, correction and deletion

You can request access to the personal information we hold about you, ask for corrections to inaccurate data or request deletion where permitted by law. We may retain certain information as required for regulatory, tax or legitimate business purposes. To make a request, contact our privacy team at [email protected]. We will respond within a reasonable timeframe.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you through the account email or by posting a notice on the site. Continued use of our services after a change indicates acceptance of the updated policy.