Get in touch with our team
If you have any questions, account-related issues, technical concerns, or general feedback, our support team is ready to help. Contact us for assistance with deposits, withdrawals, verification, or site access and we’ll respond promptly. Use live chat for immediate replies or email for detailed enquiries; our agents can guide you through account checks, KYC steps, or payment queries. We follow up by email when required and aim to resolve matters quickly so you can return to play.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email response within 24 hours) |
| General enquiries | [email protected] (responses Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner team, reply within 48h) |
| Phone | +1 416 587 2941 (calls & SMS, Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat 24/7) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or any situation that requires explanations or documents. Please include a clear subject line, attach relevant files, and provide up-to-date contact details so we can review your case without delay. Providing complete information helps us respond faster and avoid follow-up requests.
Submit your enquiry
Response Time
Most support inquiries are answered within one business day. For simple account or payment questions you can expect a same-day reply, while more complex verification or technical cases may take longer depending on their nature and the documents required. We will keep you informed throughout any extended review so you know the status of your request.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Please share what worked, what didn’t, or new features you’d like to see. Every message is reviewed carefully by our team and helps us refine our offers, payments and overall user experience for players in Canada. Thanks for helping us make the site better.