General Terms and Conditions

This page sets out the terms and conditions that apply to your use of the Black Diamond online casino services in Canada. It explains the relationship between you and us, including your obligations as an account holder and our rights as the operator. By registering an account and using the site you agree to comply with these rules and any policies we publish within your account area.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and device unless we agree otherwise in writing. You must keep your password confidential and notify [email protected] immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, chargebacks, collusion or other policy breaches.

Eligibility requirements

To use our services you must meet the legal age for gambling in your province and be resident in a jurisdiction where online gambling is permitted. During registration you must provide true and complete personal details. We may refuse registration or restrict access where local law or our risk checks require it. Accounts found to be operated by persons underage will be closed and any balances held pending verification.

Acceptable platform use

Your access to the site must be lawful and in line with these terms. Prohibited activity includes submitting false identity documents, attempting to manipulate bets or game outcomes, using multiple accounts to gain advantage, and distributing abusive or illegal content via chat or support channels. We reserve the right to remove content, suspend services and retain funds where misuse is detected.

General bonus and promotion rules

Promotions are subject to specific terms that sit alongside these main terms. Only one welcome offer may apply per household and per person unless stated otherwise. Wagering requirements, game restrictions, maximum bet caps while wagering and expiry periods are specified with each promotion. We may void bonuses and winnings where we reasonably suspect abuse or breach of promotion rules.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. All deposits must be made from accounts in your name. Before processing withdrawals we require identity and source-of-funds verification, which may include photo ID and proof of address. Withdrawal times and limits depend on the chosen payment method and successful completion of verification. We may apply minimum or maximum transaction limits and hold funds while checks are carried out.

Verification and limits

Verification is required to comply with anti-money-laundering and fraud-prevention obligations. Where verification is outstanding we may restrict deposits, wagering or withdrawals. Responsible-gaming deposit and session limits are available on request or via your account settings.

Dispute resolution

If you have a dispute with us please contact [email protected] so we can review the matter. We aim to acknowledge and resolve queries promptly. If you are not satisfied with our response you may escalate the matter through any applicable independent dispute resolution service noted in your account documentation.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email to your registered address. Continued use of the service after notice of changes constitutes acceptance of the revised terms. It is your responsibility to check for updates and ensure ongoing compliance.