Responsible Gambling

At Black Diamond we are committed to safer gambling and player protection. We want you to enjoy controlled play and make informed choices about your time and spending. This page explains the tools and support available so you can manage your account and play responsibly from anywhere in Canada.

Our player protection principles

We believe in clear options, practical controls and prompt support. We provide account tools to limit activity, access to cooling-off options, and a straightforward way to contact our team if you have concerns. Our aim is to help you keep play fun and within your comfort zone.

Activity-control tools

You can manage play directly from your account or by contacting support. Controls include self-imposed deposit limits, loss limits, session reminders and temporary account breaks. These tools are designed to be easy to set up and adjust whenever you need them.

Deposit and loss limits

Players can set personal daily, weekly or monthly deposit limits to control how much is added to the account. Loss limits can also be applied to help manage spending. To enable or change limits, visit the responsible-gambling section in your account or reach out to support.

Time limits and session controls

Use session reminders and account breaks to limit the amount of time spent playing. Short cooling-off periods and longer suspensions are available if you need a pause. These measures are effective ways to step back without permanently closing your account.

Self-exclusion

If you need to stop playing for a longer period, self-exclusion options are available. You can request temporary suspension or longer-term exclusion through your account settings or by contacting support. When self-exclusion is in effect your access to play will be restricted and our team will confirm the details with you.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, neglecting responsibilities or using gambling to cope with stress. If you or someone close to you displays these signs, consider using limits or seeking help.

Practical tips to stay in control

Set deposit and loss limits before you start, schedule regular breaks, avoid gambling when upset or under the influence, and use session reminders. Keep a record of your activity and only gamble with money you can afford to lose.

Professional help and support organisations

If you need further help, reach out to provincial problem-gambling services or national support groups such as Gamblers Anonymous. For assistance with your Black Diamond account or to activate tools, contact our support team at [email protected]. If you are in immediate distress, contact local emergency services or your healthcare provider.